Refund & Returns Policy Summary
Return Eligibility:
- 14-day return window from receipt of item
- Items must be in original condition, unworn/unused, with tags and original packaging
- Proof of purchase with batch number required
How to Initiate a Return:
1. Contact us at [email protected] within 14 days of receiving your item
2. We'll provide return instructions and shipping label
3. Send items to: Fitness Health Unit 1a, SIC Ltd, Trade Estate, Swansea SA1 2EF
Please note: Unsolicited returns will not be accepted.
Non-Returnable Items:
- Perishable goods (food, flowers, plants)
- Custom or personalised items
- Personal care products
- Hazardous materials, flammable liquids, gases
- Sale items and gift cards
Damages and Incorrect Items:
Inspect your order upon arrival and contact us immediately for any issues.
Exchanges:
For fastest service, return the original item and place a new order for the desired item.
European Union 14-Day Cooling Off Period:
EU customers have the right to cancel or return orders within 14 days for any reason, subject to the same condition requirements.
Refund Process:
1. We'll notify you of the return inspection results
2. Approved refunds will be processed within 10 business days
3. Refund will be issued to the original payment method
For refund inquiries after 15 business days, please contact [email protected].
For any questions or concerns, please reach out to us at [email protected].