Rapid Strength Returns Policy
14-Day Return Policy
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase, along with batch number confirmation.
To start a return, please contact us at [email protected] and include your order information in the email.
Return Address
Returns should be sent to:
Rapid Strength
Unit 1a, SIC Ltd, Trade Estate
Swansea, SA1 2EF
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Returns sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, feel free to reach out at [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards. If you have questions or concerns about a specific item, please get in touch.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with all returns, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at [email protected].
Safety Warning
Engaging in physical activities can be hazardous. Selecting and using suitable equipment requires skill and training. For your safety and that of others, ensure you are properly trained in the techniques needed for your chosen activity. Rapid Strength advises seeking guidance from a qualified professional before making a purchase. Always use equipment according to the manufacturer's instructions and inspect it before use.
For further information, please contact us at [email protected] or call 01792 699822 During busy times we prefer for customers to email us, so that we can respond in full.